Terms Of Service
www.provelop.us

Effective Date: The date of Client's engagement with Provelop Digital.

Welcome to Provelop Digital ("Agency," "we," "our," "us"). By using our services and engaging with us, you ("Client") agree to the terms outlined in this document. These Terms of Service govern your access to and use of our marketing, creative, and consulting services.

1. Introduction

1.1 Agreement Overview

This Terms of Service Agreement ("Agreement") is entered into by and between Provelop Digital and the Client as of the date of acceptance ("Effective Date"). By using our services, the Client agrees to abide by these terms.

1.2 Definitions

  • Agency: Provelop Digital.
  • Client: The individual or company engaging in our services.
  • Statement of Work (SOW): A legally binding agreement outlining the project’s scope, terms, and deliverables.
  • Deliverables: Tangible or intangible results that must be provided to the Client within the project lifecycle.
  • Creative Rights: Ownership and usage rights of all creative works produced under this Agreement.
  • Wait Charges: Additional fees incurred due to delays caused by the Client.
  • Super Admin: Administrative access control held by the Agency until all payments are complete.

2. Services & Deliverables

2.1 Scope of Services

The Agency provides marketing, branding, consulting, creative design, and digital strategy services, as outlined in the Statement of Work (SOW) or contract agreement.

2.2 Project Deadlines & Responsibilities

  • The Agency will make reasonable efforts to meet deadlines and deliverables.
  • The Client must provide all required content, materials, and feedback in a timely manner.
  • Delays caused by the Client may result in adjusted deadlines or additional fees.

2.3 Creative Rights & Transfer

  • Ownership of creative assets remains with the Agency until full payment is received.
  • Upon payment completion, creative rights will be transferred to the Client.

3. Payment Terms

3.1 Payment Structure

  • Payments are due as outlined in the SOW.
  • Payment methods include Stripe and other secure options provided by the Agency.

3.2 Late Payment & Penalties

  • Payments are due on the 1st or 15th of each month (as specified in the SOW).
  • A 5-day grace period applies for late payments.
  • A 2% interest per month will be charged on overdue balances.
  • If the project balance extends beyond 3 months, the Agency reserves the right to charge the remaining balance in full.

3.3 Wait Charges

  • If the Client fails to provide necessary materials or feedback, resulting in delays, the Agency may charge $250 per hour to address delays.

4. Confidentiality & Intellectual Property

4.1 Confidential Information

  • Both Parties agree to protect any shared confidential information related to research, clients, business activities, and proprietary data.
  • Confidential information must not be disclosed to third parties.

4.2 Ownership & Use of Intellectual Property

  • The Agency retains ownership of all created content until full payment is received.
  • Company slogans, logos, and trademarks remain the property of the Agency unless otherwise agreed upon.

5. Dispute Resolution & Arbitration

5.1 Governing Law

  • This Agreement is governed by the laws of the State of Georgia.
  • Any disputes shall be handled in the State Court of Dekalb County, Georgia.

5.2 Binding Arbitration

  • If a dispute arises, both parties will first attempt to resolve it amicably.
  • If a resolution is not reached, disputes will be settled through binding arbitration in Atlanta, Georgia, following American Arbitration Association (AAA) rules.
  • Both parties will equally share arbitration costs.

5.3 Arbitrator’s Decision

  • The arbitrator has the authority to grant injunctions or relief.
  • The decision will be final, conclusive, and binding.
  • Each party is responsible for its respective legal fees.

6. Client Responsibilities

6.1 Providing Content & Access

  • The Client must provide all necessary content, materials, and approvals to ensure project success.
  • Failure to provide timely feedback may result in project delays.

6.2 Third-Party Involvement

  • If the Client is under contract with third-party entities that impede the Agency’s work, the Agency is not responsible for delays.

6.3 Onboarding Process

  • A 14-day onboarding period applies to all new projects.
  • This period is for setting up systems, defining goals, and ensuring smooth execution.

7. Cancellation & Refund Policy

7.1 Cancellation Policy

  • The Client may cancel the contract at any time with written notice.
  • Cancellations do not entitle the Client to refunds for work already completed.

7.2 Refund Policy

  • Due to the nature of pre-scheduled work, no refunds will be issued once the service has commenced.

8. Administrative Access & Super Admin Control

  • The Agency will retain Super Admin control over all systems and platforms used in project execution until full payment is received.
  • Upon completion of all payments, Super Admin privileges will be transferred to the Client.

9. Severability & Modifications

9.1 Severability

  • If any part of this Agreement is found to be invalid, the remaining provisions will continue to be in effect.

9.2 Modifications

  • The Agency reserves the right to update these Terms of Service. Changes will be communicated to the Client.

10. Contact Information

For any questions regarding this Agreement, please contact us:

Provelop Digital
Email: support@provelop.us
Website: www.provelop.us
Phone: 678-902-5135

By engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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In Partnership With Live In Color Agency.